Orders, Shipping & Payment Terms

* see below for wholesale information

SHIPPING RATES :

Domestic Shipments:

• Domestic shipments are sent via Canada Post Expedited, Xpresspost or Registered Mail. 

• We will select the most economical shipping service whenever possible unless otherwise instructed at the time the order is placed. Shipping charges are added to all orders.

• We will notify you by email with any available tracking number when your piece has been shipped. 

• Custom orders are usually sent within 1 to 2 weeks. This, however, may vary depending on the piece and the quantity ordered. Upon receipt of your order, we will notify you as to the estimated ship date.

• Rush orders can sometimes be accommodated, please email pierrette@pierrettedentremont.com with details of your order and when you need it. We will let you know if it's possible.

International Shipments: International shipments are sent via Expedited USA, Xpresspost USA or International Small Packets Air Service. Check your duty and taxes first. 

Terms: Payment may be made via PayPal with Visa, MasterCard, American Express or via Check or Money Order. Personal Checks must clear before shipping. All orders must be accompanied by customer name, address, email and/or telephone number.

Minimum Order: No minimum order :) for internet orders.

Sales Tax: Sales tax will not be charged at this time.

Returns:  We will take returns on merchandise provided they are unused, undamaged, and in their original condition. If you need to return something, please call or e-mail us for authorization. We will not take returns on special order items or custom orders. Returns must be sent back within 14 days of receiving the item. Returns must be packed in a padded envelop or sturdy carton or box.  The returns should include a copy of the sale invoice and a note of explanation. All shipping and insurance costs are the customer's responsibility. Returns made within fourteen (14) days may be returned for credit toward future purchases. Returns made after fourteen (14) days will incur a 20% restocking fee. No returns will be accepted after twenty-one (21) days.

Special and Custom Orders: All special and custom orders are NON-RETURNABLE and NON-EXCHANGEABLE.

Damages: If your order  is damaged, opened, or tampered with in transit, YOU must contact the shipping company promptly and file a claim. Don't forget to keep all cartons and packing materials until after an inspection of the damaged shipment.

Privacy Policy: In order to provide you with adequate service, Bijoux Pierrette d'Entremont requests Personal  Information  such as your name, phone number, email, mailing and shipping addresses.  This information is used ONLY to facilitate our business dealings with you and to provide you with a better user experience. We will NEVER give out any information about our customers to anyone.

*Wholesale:

• I do have a printed catalogue and a wholesale price list that can be requested. 
• CONTACT ME WITH YOUR REQUESTS AND INFORMATION. pierrette@pierrettedentremont.com
• Custom "lines" can be designed for various needs. I.E. Sea-theme, Earthy, Bridal, Sterling or 14K gold, and various substitutes and components!
• There is a minimum order amount of $250 Cnd for first-time wholesale orders.